Comments on: Update: 3rd Time Lucky… I hope http://danlynch.org/blog/2008/02/update-3rd-time-lucky-i-hope/ There's No Place Like /Home Sat, 12 May 2012 20:16:36 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Dan http://danlynch.org/blog/2008/02/update-3rd-time-lucky-i-hope/comment-page-1/#comment-510 Dan Mon, 10 Mar 2008 18:35:00 +0000 http://adventuresinopensource.com/?p=123#comment-510 Excellent news, glad you got it all working :) Excellent news, glad you got it all working :)

]]> By: Anonymous http://danlynch.org/blog/2008/02/update-3rd-time-lucky-i-hope/comment-page-1/#comment-509 Anonymous Mon, 10 Mar 2008 18:28:00 +0000 http://adventuresinopensource.com/?p=123#comment-509 ah ok, disregard my previous post about not being able to back up encrypted dvd's. it appears i forgot to press enter after selecting 'y' when i was installing the dvd libraries. i'm am now able to play dvd's as well as back them up on the UJ-857G. this is on the m1330 running gutsy gibbon. ah ok, disregard my previous post about not being able to back up encrypted dvd’s. it appears i forgot to press enter after selecting ‘y’ when i was installing the dvd libraries. i’m am now able to play dvd’s as well as back them up on the UJ-857G. this is on the m1330 running gutsy gibbon.

]]> By: szandor http://danlynch.org/blog/2008/02/update-3rd-time-lucky-i-hope/comment-page-1/#comment-495 szandor Sat, 08 Mar 2008 01:38:00 +0000 http://adventuresinopensource.com/?p=123#comment-495 by the way, the remote and biometric reader work great in gutsy. by the way, the remote and biometric reader work great in gutsy.

]]> By: szandor http://danlynch.org/blog/2008/02/update-3rd-time-lucky-i-hope/comment-page-1/#comment-494 szandor Sat, 08 Mar 2008 01:24:00 +0000 http://adventuresinopensource.com/?p=123#comment-494 i have an m1210 running fedora and everything works. so i purchased a vista m1330. i replaced the drive with a larger drive and installed ubuntu gutsy gibbon. i was able to find a lindvd package and convert it to a debian package so i can play dvd's, i just can't back them up to my laptop so i don't have to travel with dvd's in my luggage. now i either have to use my m1210, bring my dvd's with me, or find a solution. the broadcom (i wanted a 3945 but got a really good deal on this one and i can get an intel mini-card easily) was nothing to write home about unless you're into depressing letters. always with the disconnecting or not working. i called dell support and they sent me a 3945 the next day and i shipped back the 1490. wireless works perfectly now. dell advocate, what's the best way to get the Matshita replaced with a different drive? i have an m1210 running fedora and everything works. so i purchased a vista m1330. i replaced the drive with a larger drive and installed ubuntu gutsy gibbon. i was able to find a lindvd package and convert it to a debian package so i can play dvd’s, i just can’t back them up to my laptop so i don’t have to travel with dvd’s in my luggage. now i either have to use my m1210, bring my dvd’s with me, or find a solution. the broadcom (i wanted a 3945 but got a really good deal on this one and i can get an intel mini-card easily) was nothing to write home about unless you’re into depressing letters. always with the disconnecting or not working. i called dell support and they sent me a 3945 the next day and i shipped back the 1490. wireless works perfectly now. dell advocate, what’s the best way to get the Matshita replaced with a different drive?

]]> By: Dan http://danlynch.org/blog/2008/02/update-3rd-time-lucky-i-hope/comment-page-1/#comment-469 Dan Fri, 22 Feb 2008 16:12:00 +0000 http://adventuresinopensource.com/?p=123#comment-469 That's great thank you Larry, much appreciated :) That’s great thank you Larry, much appreciated :)

]]> By: Dell Customer Advocate http://danlynch.org/blog/2008/02/update-3rd-time-lucky-i-hope/comment-page-1/#comment-468 Dell Customer Advocate Fri, 22 Feb 2008 15:55:00 +0000 http://adventuresinopensource.com/?p=123#comment-468 I have passed on your feedback about adding the remote for Ubuntu systems. I can't promise anything, obviously, but I know for sure that customer feedback has made changes before (linux computers from Dell are a very good example).<br/><br/>Larry<br/>Dell Customer Advocate I have passed on your feedback about adding the remote for Ubuntu systems. I can’t promise anything, obviously, but I know for sure that customer feedback has made changes before (linux computers from Dell are a very good example).

Larry
Dell Customer Advocate

]]> By: Dan http://danlynch.org/blog/2008/02/update-3rd-time-lucky-i-hope/comment-page-1/#comment-467 Dan Fri, 22 Feb 2008 13:24:00 +0000 http://adventuresinopensource.com/?p=123#comment-467 @eyes-only - Thank you for the concern, I made it back last night and I will probably need a few days to recover but I didn't go crazy thankfully :) I also have to agree that it's great to see a Dell employee replying directly on the blog here, that's very cool, a credit to the company and of course the individual.<br/><br/>@Larry - Thank you for all the information. I'm still not sure exactly how I fixed the problem or how to repeat the operation but I'll have a proper think and let you know if I come up with anything you could use.<br/><br/>As for the remote, I can see why it may not be included without the TV tuner pack but I still think the option of the remote would be nice for Ubuntu customers, it works with all the in-built media functions of Ubuntu. My friend from Germany (and fellow podcaster) ordered an m1330 with no OS and got the remote included along with some nice Creative headphones. generally as nice little package. He uses it fine to watch DVDs and play all kinds of media under Ubuntu. It might be nice if the policy of excluding it from Ubuntu machines could be reviewed, the remote works out of the box and doesn't require any hacks or tricks. Anyone could use it without any specialist knowledge.<br/><br/>Thanks again, it's been really great to get some feedback from you, keep up the good work :) @eyes-only – Thank you for the concern, I made it back last night and I will probably need a few days to recover but I didn’t go crazy thankfully :) I also have to agree that it’s great to see a Dell employee replying directly on the blog here, that’s very cool, a credit to the company and of course the individual.

@Larry – Thank you for all the information. I’m still not sure exactly how I fixed the problem or how to repeat the operation but I’ll have a proper think and let you know if I come up with anything you could use.

As for the remote, I can see why it may not be included without the TV tuner pack but I still think the option of the remote would be nice for Ubuntu customers, it works with all the in-built media functions of Ubuntu. My friend from Germany (and fellow podcaster) ordered an m1330 with no OS and got the remote included along with some nice Creative headphones. generally as nice little package. He uses it fine to watch DVDs and play all kinds of media under Ubuntu. It might be nice if the policy of excluding it from Ubuntu machines could be reviewed, the remote works out of the box and doesn’t require any hacks or tricks. Anyone could use it without any specialist knowledge.

Thanks again, it’s been really great to get some feedback from you, keep up the good work :)

]]> By: Eyes-Only http://danlynch.org/blog/2008/02/update-3rd-time-lucky-i-hope/comment-page-1/#comment-464 Eyes-Only Thu, 21 Feb 2008 16:27:00 +0000 http://adventuresinopensource.com/?p=123#comment-464 Hi Dan! Glad to see that you're having fun with your new "play toy" there! ;) I'm kind of curious to see the review that you'll do on it now that you've got it. Too bad though about the rough luck you've had. I do hope that it won't figure in too negatively in your review? (Oh, and no, I don't work for Dell. LOL!)<br/><br/>I do have to say though that actually seeing a Dell Customer Advocate come into a blog like this and try to assist you in any way possible sure has raised my respect for the company. It shot up when they offered Linux, now even moreso with personal help like this.<br/><br/>Again Dan, have fun with the "toy", and enjoy your upcoming trip, eh? Just don't get too over-tired. You know what I mean? ;)<br/><br/>Eyes-Only<br/>"L'Peau-Rouge" Hi Dan! Glad to see that you’re having fun with your new “play toy” there! ;) I’m kind of curious to see the review that you’ll do on it now that you’ve got it. Too bad though about the rough luck you’ve had. I do hope that it won’t figure in too negatively in your review? (Oh, and no, I don’t work for Dell. LOL!)

I do have to say though that actually seeing a Dell Customer Advocate come into a blog like this and try to assist you in any way possible sure has raised my respect for the company. It shot up when they offered Linux, now even moreso with personal help like this.

Again Dan, have fun with the “toy”, and enjoy your upcoming trip, eh? Just don’t get too over-tired. You know what I mean? ;)

Eyes-Only
“L’Peau-Rouge”

]]> By: Dell Customer Advocate http://danlynch.org/blog/2008/02/update-3rd-time-lucky-i-hope/comment-page-1/#comment-463 Dell Customer Advocate Wed, 20 Feb 2008 16:28:00 +0000 http://adventuresinopensource.com/?p=123#comment-463 From what I could find, the remote on the m1330 is part of the TV Tuner package. It appears the TV Tuner is not an option for the linux version of the m1330, most likely due to driver and/or software availability, which means the remote is also not included.<br/><br/>For similar reasons the Intel wireless card is the only option for the linux m1330, even though it is possible to get the Dell (Broadcom) wireless card to work with a bit of effort.<br/><br/>Larry<br/>Dell Customer Advocate From what I could find, the remote on the m1330 is part of the TV Tuner package. It appears the TV Tuner is not an option for the linux version of the m1330, most likely due to driver and/or software availability, which means the remote is also not included.

For similar reasons the Intel wireless card is the only option for the linux m1330, even though it is possible to get the Dell (Broadcom) wireless card to work with a bit of effort.

Larry
Dell Customer Advocate

]]> By: Dell Customer Advocate http://danlynch.org/blog/2008/02/update-3rd-time-lucky-i-hope/comment-page-1/#comment-462 Dell Customer Advocate Tue, 19 Feb 2008 16:38:00 +0000 http://adventuresinopensource.com/?p=123#comment-462 I'm glad to hear you got things working again. I'm also very curious to know what exactly you did, because it could help me help other customers (I'm always looking for fixes that don't require the customer to wait for someone else).<br/><br/>I would have to check the order details to know for sure, but my understanding is that the remote needs to be specifically selected when the order is placed. If you don't opt-in for it then it isn't part of the order.<br/><br/>I'll have to check to see whether it is an option for the Ubuntu system, but at this point I don't see any reason why it would not be. It is possible that it is not an option because not all of the software on the Windows side is available (or have an equivalent) for linux. Lack of full hardware support is one of the reasons Dell only has a limited number of linux systems available, as we don't want to sell a system that isn't "fully functional" running the OS it ships with.<br/><br/>Its not that I don't work on the 1330, its just that I haven't worked on it yet. ;) My department is kind of an odd-ball "if it's Dell we work on it" group, since we are tasked with contacting customers on the internet, and either helping them directly or getting them in contact with the people that can best help, depending on the situation.<br/><br/>I'll do some checking and get back to you about the remote. If you have other questions, just let me know.<br/><br/>Larry<br/>Dell Customer Advocate I’m glad to hear you got things working again. I’m also very curious to know what exactly you did, because it could help me help other customers (I’m always looking for fixes that don’t require the customer to wait for someone else).

I would have to check the order details to know for sure, but my understanding is that the remote needs to be specifically selected when the order is placed. If you don’t opt-in for it then it isn’t part of the order.

I’ll have to check to see whether it is an option for the Ubuntu system, but at this point I don’t see any reason why it would not be. It is possible that it is not an option because not all of the software on the Windows side is available (or have an equivalent) for linux. Lack of full hardware support is one of the reasons Dell only has a limited number of linux systems available, as we don’t want to sell a system that isn’t “fully functional” running the OS it ships with.

Its not that I don’t work on the 1330, its just that I haven’t worked on it yet. ;) My department is kind of an odd-ball “if it’s Dell we work on it” group, since we are tasked with contacting customers on the internet, and either helping them directly or getting them in contact with the people that can best help, depending on the situation.

I’ll do some checking and get back to you about the remote. If you have other questions, just let me know.

Larry
Dell Customer Advocate

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